Servicing

Warranty Work

Warranty of your goods purchased and installed by Bay and Basin Security Doors vary dependent on our System supplier warranties. Any door purchased and installed from Bay and Basin Security Doors are welcome to a free service call in the first 12 months.

The most common call outs revolve around triple locks and rollers both of which rarely need replacing in this first twelve months. It is usually the alignments of locks or Sliders coming of their tracks. With a quick recap of the initial hand over we are usually back on our way.

On installation of our doors a Warranty Care and information sheet will be provided for reference to general Care required which is largely based on proximity to the ocean.

Rollers

Sliding security screen doors offer your home a wealth of advantages. But they can require some maintenance from time to time. When a sliding security screen is unlocked and receives an impact, it can come off its track.

If it requires more than just returning to the track Bay and Basin Security Doors carry a large range of rollers for screen and glass doors to allow for roller replacement. Situated in a coastal environment we also like to offer a stainless steel solution when available for longer last and better performance.

All our sliding security doors come standard with Tru-Coastal Rollers which have the highest resistance to corrosion on the market.

Re-meshing

Re-meshing can be a tricky DIY job so we are always happy to help. We carry all necessary clips and the correct size spline for any size screen.

Bay and Basin Security Doors have a mesh for any requirement.

• Pets
  
• Fire Regulations
  
• Little bugs
  
• Security
  
• Privacy
  

Our drop off – Pick up service may be more convenient and will also be cheaper. If this sounds like you, just give us a call to schedule in the work.

For Onsite Re-meshing be sure to advise of any Fire Regulations and approximate sizes and quantities.

Handle Repairs

Handle repairs are among our common call outs. Whether its for a screen door or glass door Bay and Basin Security Doors will endeavour to make your door lock properly once more.

 Buying a handle from a Hardware store can be harder than you think. Clearances of adjacent doors and installing the Handles is a headache that can be avoided. Give us a call or drop in to our showroom on the highway in Wandandian.

If the Screen Door handle is one of Bay and Basin Security Doors consider whether it is in warranty.

Our service area is Berry to Burrill Lake.

Pet Doors

Bay & Basin Security Doors can supply and fit a range of pet doors specifically designed for our range of insect and security screen doors.

• Can be fitted on site.
  
• Fits most standard screen or barrier doors.
  
• Magnetic closure.
  
• Flick lock to keep dog in or out on small and medium dog door models
  
• Drop in opague perspex lock on large model
  
• Colours: Black, White, Primrose.
  
• Australian designed, owned & made.
  
• Available in small, medium or large size.
  

Small - The Flap Opening Dimensions are: 240mm (9½”) high x 190mm (7½”) wide. This is suitable for all size cats and small to medium size dogs.

Medium - The Flap Opening Dimensions are: 305mm (12″) high x 225mm (9″) wide. This is suitable for medium size dogs.

Large - The Flap Opening Dimensions are: 400mm (15¾”) high x 260mm (10¼”) wide. This is suitable for large size dogs and features a drop in Opaque Lock.

We suggest the best way to see which size Pet Door is suitable for your pet is to cut the dimensions of the flap opening out of a piece of cardboard and see which size your pet is most comfortable going through. Please remember Pet Doors are used for convenience whilst you are at home.

IMPORTANT: The pet door may increase risk of theft or damage by an intruder or unwanted animal. The product is not to be fitted on any doors leading to a swimming pool. Pet doors and Bay and Basin Security Doors will not be liable for any loss or damage caused by fitting a pet door.